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2013-08-20
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We just had lunch here for a colleague's bday, very disappointing and we will never come back again for the following reasons:-1. my colleagues ordered mussels from set lunch menu - when they came, half of the mussels were unopened, so either they were not fully cooked or have gone bad. Anyhow, we asked the manager to change them and we were given a bowl to place the unopened mussels in so they can replace them. OK, they came back and we were told that these mussels came from A la carte menu
1. my colleagues ordered mussels from set lunch menu - when they came, half of the mussels were unopened, so either they were not fully cooked or have gone bad. Anyhow, we asked the manager to change them and we were given a bowl to place the unopened mussels in so they can replace them. OK, they came back and we were told that these mussels came from A la carte menu and they are better than the lunch sets one. While I understand they are trying to make up for it, I am surprised that they serve different standards of mussels depending on whether it is a la carte menu or set menu. This is a restaurant at IFC that charges $300 for a set lunch. I would not expect them to serve inferior food cos it is set menu.
2. I have ordered a lamb chop, when it came, it was very rare and cold. When I ordered, they never asked me how I want it done. Anyhow, I asked manager to replace, so he did pretty much with a blank face. When the lamb chop came back, it was the same piece ie. this time a bit more cooked and little bit warmer. I am surprised that they re-cooked the lamb chop that I have started eating. I wouldn't mind a cheaper restaurant to do that but an IFC restaurant doing that again is out of my expectation.
3. they charge for still water and without checking with us, they kept opening new bottled water and we ended up drinking over $200 worth of water. They did not place the water bottle on our tables and just kept opening without checking.
4. after we finished dessert, they asked if we want coffee/tea. Normally lunch sets include coffee/tea so we did not go back and check the lunch set menu but it turned out coffee/tea are not included. Yes it was partly our fault but I would also expect them to remind us coffee/tea are not included in the set.
Anyhow, I will never come back, bad service and very average food, very disapointing.
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