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2014-01-08
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I visited Tinello on a Friday evening. I arrived as a party of two and was seated around 7:30. We ordered drinks to enjoy buy one get one free promotion during happy hour, and happy hour lasted til 8 pm. We then ordered a salad and a pizza to share from the a la carte menu.Sadly, only our drinks were served between the sitting period from 7:30 to 8pm. However, the table next to us, also a party of 2, had been served with 2 salads, a steak, and a pasta. This party arrived about the time our drink
Sadly, only our drinks were served between the sitting period from 7:30 to 8pm. However, the table next to us, also a party of 2, had been served with 2 salads, a steak, and a pasta. This party arrived about the time our drinks were served, so how come they had 2 courses served before us???
This issue was brought to the attention of the manager. We asked for a food several times with other staff, where they all just assured us that it was on the way or pointed the finger to the manager saying that he is taking care of it. After waiting for 30 minutes without our food we lost our patience and asked for our bill. Time was dragging on, and the manager came over and advised us that our food is ready, but by then after chasing for the food on several counts and encountered apathetic service, we were no longer interested to stay for the meal.
At this point, the manager sort of lost his cool and tried to reason with us that "Italian fine dining" takes time to serve and that since our food is now "ready to be served," it is our choice to not have it and in that case, we would have to pay the bill for everything. If Italian fine dining takes time, then why did the party next to us have 2 courses served in the span of 10-15 minutes? I want to note that even as we left, they were still working on their salads so their pasta and steak were sitting cold under the fans.
The manager gave us the bill for the drinks without the cost of the food. However, we ordered cocktails (cosmopolitan and American sangria) to enjoy the buy one get one free promotion. If I remember correctly, the bill came up to roughly $188 and items on the receipt showed that the drinks were charged separately. I chose not to argue further with the staff because the experience has been awful thus far. And I can afford $188 to learn to never return to this restaurant.
Other Info. :
As a consumer we were questioned and challenged on our knowledge level of "italian fine dining." Personally I perceived the manager was attempting to insult us. In my understanding, "italian fine fining" included service which was not present in this particular employee. Neither was he apologetic in his failure to bring us our order (I am guessing he forgot to put it in in the first place hence it never came), nor was he remorseful for the fault.
(The above review is the personal opinion of a user which does not represent OpenRice's point of view.)
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