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2011-03-05
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I have eaten at this restaurant before when it first opened, notably the food was better than average and the presentation was good and back then the service was OK despite being new.....however........ This time I tried to make a booking on a Saturday in May2011. Before i could even tell her the number of people that were coming, she told me sorry all Saturdays are fully booked up until June. So without further questions I hung up as i was amazed that this place was completely fully booked
This time I tried to make a booking on a Saturday in May2011. Before i could even tell her the number of people that were coming, she told me sorry all Saturdays are fully booked up until June. So without further questions I hung up as i was amazed that this place was completely fully booked till then. I started wondering is the food really really that good that it gets booked up 3 months in advance.
After telling my friends this, we decided to arrange a booking for a Saturday in June. Any Saturday...in June...we were all open and as it was for celebrating my birthday and it ended up to be about 11 of us. So when I called them up (N.B. I called around late Feb! just haven't had time to write this) for the 2nd time, the same woman answered again and told me:
'sorry i am not taking reservations for June until all my bookings for May are booked up'
when i advised her that i called before and she told me that all the Saturdays in May are fully booked and hence that was the reason why i was booking for a Saturday in June for 11 people, she told me:
'we are not open for bookings in June until all of May's weekdays are booked up'
i repeatedly told her, i want to book for a Saturday in June not a weekday..any Saturday as long as its a Saturday i don't mind which date. She refused to take my reservation because her weekdays in May were not fully booked! How ridiculous is that? The restaurant is tiny and to book a table for 11 people will be difficult even more so on a Saturday. If she didn't want to take a big party of 11 why not just tell me and i will go elsewhere. Instead she told me she will pencil me in and add me to the waitlist ?? But she told me, June isn't open for booking?? How can there be a waitlist? There were 10 other people i needed to confirm the date with.....Eventually i gave up, because she obviously didn't really care about the booking. Which in turn has really put me off going back.
Then it sort of led me to believe that maybe thats how they did business.....so through word of mouth everyone thinks that place is fully booked all the time because the food is so great! Hence they book well in advance (if the date pleases the waitress).
As i said before, I have eaten there before and though the portions are tiny, the Chef does have a good concept. But they really need to teach the waitress/manager to treat their customers with more respect or at least learn to tell white lies in a better way. I know for sure I will not be going back there based on this.
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