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2020-03-15 1136 views
Got kicked out of this Japanese restaurant 30 min prior to closing at Regal Riverside Hotel in shatin. I had a verified booking thru a website.And they won't honor my booking.The website & this japanese restaurant have an issue to solve. Do not give out coupons and discounts to attract clients if you're going to refuse service because you want to go home and close shop early. Highly unsatisfied by the unprofessional handling of this confirmed reservation.
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Got kicked out of this Japanese restaurant 30 min prior to closing at Regal Riverside Hotel in shatin.

I had a verified booking thru a website.

And they won't honor my booking.

The website & this japanese restaurant have an issue to solve. Do not give out coupons and discounts to attract clients if you're going to refuse service because you want to go home and close shop early.

Highly unsatisfied by the unprofessional handling of this confirmed reservation.
(The above review is the personal opinion of a user which does not represent OpenRice's point of view.)
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DETAILED RATING
Decor
Service
Hygiene
Date of Visit
2020-03-08
Type of Meal
Lunch
Celebration
Birthday
Dining Offer
Voucher