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2013-10-12
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As indicated in my title, the food is OK but the service could be improved. Not that I expect great service at a "char chan teng" type of restaurant, but the waitress who served us was mega-grumpy. And it's not like I (or my mother) were being terrible customers, in fact, I think we were quite nice and understanding.I found a nasty, brown bug floating in my pumpkin soup and when I showed it to the waitress, she scowled: "Oh that's not a cockroach, it's a (in Chinese some other type of insect)"..
I found a nasty, brown bug floating in my pumpkin soup and when I showed it to the waitress, she scowled: "Oh that's not a cockroach, it's a (in Chinese some other type of insect)"...and then she just took my bowl and disappeared. No "sorry, la" or "Let me get you another bowl". I mean, I don't care what kind of bug it is! It was in my soup and it's still gross!! Eventually she did give me another bowl of soup, but I had no appetite for it anymore and she just sort of plunked it down in front of me in a begrudging way,.
Then later on, my mother asked for a cup of hot water (really nicely, might I add) and we were met with a disgruntled look from the same waitress, who seemed really annoyed at the request. "We usually charge for hot water.....but fine, I'll let you have a cup for free." Um, OK? Who charges for a cup of hot water, especially at an unfancy restaurant like this? It's not like it was the busy lunch hour, it was after 2:30 pm and the restaurant had 2 other people in it. I just did not appreciate the rude tone of her voice. If she said what she did without being so rude, I would've been fine. But both me and my mother were surprised at how "mean" the waitress was. To add insult to the injury, some random lady a few tables away also asked for some hot tea and it was given to her by another waitress without hesitation. So hot tea is free but not hot water?
Anyway, the food is decent, nothing to complain about...but that one lady really ought to be a bit more pleasant. I don't expect smiles and cheer, but a reasonable demeanor wouldn't kill. Because of her, I won't be going back to Charlie's Place.
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