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2020-01-07
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Odered a chicken meal and was asked to wait for the potato fries to be cooked and was given an order number card for my table. So I sat down and started to eat my meal slowly. The words on the card reminded me to wait and the food would be delivered to me when ready. I saw staff members walking around the tables and in/out of the kitchen and saw they noticed the card on my table so I continued to wait. After 30 minutes I asked the lady walking around the tables if she could check where my order
The words on the card reminded me to wait and the food would be delivered to me when ready.
I saw staff members walking around the tables and in/out of the kitchen and saw they noticed the card on my table so I continued to wait.
After 30 minutes I asked the lady walking around the tables if she could check where my order was as it's been a while? She simply told me to go to the counter myself and ask. I reminded her that the card said wait for delivery, but she again said to go and ask myself, and I began to wonder if this staff member realised what her job was or where she worked? I asked her, why couldn't she ask, as she was standing right next to the serving counter and she again told me to go ask myself and just walked away.
To my frustration, I asked the serving lady where my fries were and that it had been over 30 minutes already, and she simply replied, "What?" In Cantonese. Then she went and got my fries knowing what I wanted anyway. No apology, no explanation given. The staff then begain to walk past my table and even stand and stare at me aggressively. When I left I was even shoulder barged by the same table staff lady.
Totally unwelcoming and horrible experience. The attitude and aggression from staff is totally unacceptable.
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