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2017-09-15 786 views
Made a booking at 1pm yesterday for 2 and when we arrived the place was absolutely full. When we told the manager at the entrance our booking details, she stared at her list and started whispering to her colleagues. Finally she apologized and said to us someone under the same surname arrived earlier and she thought that was us so our table was given to them. Absolutely ridiculous and poor management! Not even sure if that was the real reason because we saw our booking name unmarked on the list.
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Made a booking at 1pm yesterday for 2 and when we arrived the place was absolutely full. When we told the manager at the entrance our booking details, she stared at her list and started whispering to her colleagues. Finally she apologized and said to us someone under the same surname arrived earlier and she thought that was us so our table was given to them. Absolutely ridiculous and poor management! Not even sure if that was the real reason because we saw our booking name unmarked on the list. The whole point of reservation is to secure a lunch spot on a busy weekday in Central. Truly disappointing.
(The above review is the personal opinion of a user which does not represent OpenRice's point of view.)
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