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2024-08-03
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Never again. The tl;dr is that the food is worse than fast food but 2x pricier, owner/staff argue with customer instead trying to address the issue, just overall really bad experience.I finally tried this restaurant after passing by many times, and my experience was extremely disappointing. Upon sitting down, I noticed crumbs on my chair, which was a bad start since there were no other customers. During lunch, I ordered the "ribeye steak" set, and the waiter, likely the owner, served a basket of
I finally tried this restaurant after passing by many times, and my experience was extremely disappointing. Upon sitting down, I noticed crumbs on my chair, which was a bad start since there were no other customers. During lunch, I ordered the "ribeye steak" set, and the waiter, likely the owner, served a basket of bread with some kind of dip right beside it. Assuming it was a spread of some type, I tried it, only to find out it was hot mustard for the steak. This unexpected surprise upset my stomach immediately. When I suggested to the waiter perhaps it’s a good idea to inform customers that’s it not for the bread, he began to debate me on how other customers tells him otherwise and said to me “look at this bottle of oil on the table, do I need to tell you that it’s oil”? I was livid.
First of all, I am not that type of person that goes around saying that the customer is always right. But what I do expect is that you at least try to understand your customer’s grievance with respect and perhaps try to see how you can make things better for me. Not stand there and debate me and prove why I’m dumb for not knowing. Or doubt that anyone would confuse that with some kind of spread, when you placed it down together with the bread. Secondly, why would you serve a condiment like that with the bread when the steak didn’t come until like 20 minutes later anyway? You serve the condiment that’s meant for the dish when you bring the dish out. And yes, it’s perfectly fine to tell your customers what you’re placing on the table as you’re serving it. What is this? Service 101?
Aside from the service, the ribeye steak was bland and drenched in black pepper sauce, making the mustard unnecessary anyway. The so-called “steak” could not have been more than 1 cm thick, if even. So I don’t know why you even bothered to ask me how I wanted it done. It was well-done, I asked for 70%, but again, pointless. For comparison, the steak at Café de Coral, which I went to the day after, is better, bigger, and it was $77, while this place charged $174 and required a $300 minimum for credit card payments. Are you kidding me, even cha chan tengs accept Apple Pay these days. Basically, you’re charging people $100 premium for food that’s worse than fast food. With a smart-ass owner to boot. Fantastic.
if you're reading this, I’m sure you remember me. I’m around the neighbourhood quite a lot. You certainly lost me and others around me as customers. Good job buddy.
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