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2011-05-09
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We went to Isola as a final diner with friends who were leaving that night. Convenient location and great views. That's all isola has to offer! Our evening started with waiters unwilling to help us carry our wine from the bar upstairs to our table outside, then our table was half set, no cutlery or napkins. We had to wait 10 minutes before we even got our menus, and had to ask for bread several times. A waitress then arrived with two bottles of olive oil for the bread, (instead of oil and balsam
Our evening started with waiters unwilling to help us carry our wine from the bar upstairs to our table outside, then our table was half set, no cutlery or napkins. We had to wait 10 minutes before we even got our menus, and had to ask for bread several times.
A waitress then arrived with two bottles of olive oil for the bread, (instead of oil and balsamic vinegar), so instead of serving us all the olive oil, she panicked and disappeared! Having only served one of us...
Then our mains arrived, and none of us had cutlery ! Again we had to ask, and wait 10 minutes for these to be brought to us.
My friend then asked for a glass of limoncello and you've guessed it, we had to wait another 20 minutes before reminding them to bring it.
When the bill arrived we decided not to pay for the service as it had been bad the whole evening..
This is where the shock begins; the waitress wont accept our reasons for not paying , telling us that the service was good and we didnt get our napkins and cutlery because we were the second service of the night ?? ( does that make us less valuable customers) She then tells us to wait for the manager...
We wait... and wait... Finally we decide to go and see him ourselves as our friends had to leave and this was starting to become a very long meal!
The manager, also refuses to accept our reason for not paying and adds that they have the right to make us wait !
To add insult to injury the head chef walks past, muttering ' i bet they are french! ' so rude and racist. Yes we are french... The chef also refuses to understand our points and instead of apologising as any professional would , he started being quite abusive! Apparently they have 500 covers a day and we are not important.. 'just pay and get out'
We were shocked by the way in which they dealt with this situation, not once apologising or accepting fault.
DO NOT GO TO THIS RESTAURANT UNLESS YOU ENJOY RUDE, ARROGANT STAFF AND AN EGOTISTICAL CHEF. IF YOU WANT THE VIEW I RECOMMEND LOOKING AT IT FROM THE ROOFTOP!
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