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Rude staff, fake offers
2019-10-10 604 views
Brought a fully-paid coupon a month ago and wanted to redeem it at the restaurant. Upon arrival, the staff took 30 minutes to check it's validity using the App, without letting us to order anything. Then he said there were some technical issues with their system and they could do nothing to solve it, and told us to pay the full price if we wanted to dine in. They were completely unhelpful and irresponsible for their mistakes, while they put the blame on the customers and asked us to call their o
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Brought a fully-paid coupon a month ago and wanted to redeem it at the restaurant. Upon arrival, the staff took 30 minutes to check it's validity using the App, without letting us to order anything. Then he said there were some technical issues with their system and they could do nothing to solve it, and told us to pay the full price if we wanted to dine in. They were completely unhelpful and irresponsible for their mistakes, while they put the blame on the customers and asked us to call their office by ourselves the next morming. We couldn't get the food nor our money back. Please be aware of their unscrupulous practice and DO NOT trust any of their offers!!
(The above review is the personal opinion of a user which does not represent OpenRice's point of view.)
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DETAILED RATING
Taste
Decor
Service
Hygiene
Value
Date of Visit
2019-10-10
Waiting Time
30 Minutes (Dine In)
Type of Meal
Dinner