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Screamed at over service charge not indicated
2016-10-21 1510 views
I am completely beside myself after what I just experienced. We came in on a Friday night, most tables were taken so they seated us at a table that wasn't set. It took about 10 minutes before anyone came to take our drinks order. We had to ask twice for a proper tablecloth like all other tables had, and even then they wanted to give us paper placemats instead. After 45 minutes of being the this restaurant we still hadn't been served and were getting agitated. One server had told us that our wing
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I am completely beside myself after what I just experienced. We came in on a Friday night, most tables were taken so they seated us at a table that wasn't set. It took about 10 minutes before anyone came to take our drinks order. We had to ask twice for a proper tablecloth like all other tables had, and even then they wanted to give us paper placemats instead. After 45 minutes of being the this restaurant we still hadn't been served and were getting agitated. One server had told us that our wings were ready but we didn't see them for another 10 minutes, and they weren't even prepared properly so they gave us the sauce and we had to do it ourselves. They also didn't give us any of the condiments (tabasco, salt, pepper) so we had to get up and get that ourselves as well.

But this is the worst part, when we asked for the bill they added a 10% service charge which wasn't indicated anywhere on the menu. We told them that we would not pay a service charge that is not indicated on the menu, and a staff member actually started screaming at me, causing a scene with all patrons of the restaurant now staring at us, telling me that it's common sense and everywhere in HK has this. (NB: there are many great restaurants that do not charge a service charge, and all of the ones that do WRITE IT ON THEIR MENUS). My husband politely interjected that they can simply write it on the menu if they want to charge it and the man yelled at him "stop talking, I don't want to hear from you". After paying, I asked for the doggie bag that they had prepared and the women actually threw it at me. It goes without saying that we will not be returning to this restaurant.
(The above review is the personal opinion of a user which does not represent OpenRice's point of view.)
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DETAILED RATING
Date of Visit
2016-10-21
Waiting Time
45 Minutes (Dine In)
Spending Per Head
$190 (Dinner)