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2020-11-28
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It started pretty good with the waiting staff friendly and the seafood platter decent... can’t go much wrong with seafood platter ... only reservation was that the oyster was not top quality without any sea water and hardly any flesh ... a below average hotel buffet oyster... rest of the seafood platter was alright.Then came the interesting part when we were served the tenderloin medium-rare... firstly, it was served already sliced though we didn’t ask for it to be sliced... that’s fine I can li
Then came the interesting part when we were served the tenderloin medium-rare... firstly, it was served already sliced though we didn’t ask for it to be sliced... that’s fine I can live with it...
but then half of the steak was cooked through well done ... there was really no ambiguity since it was served sliced already... the other half sliced up were medium done....
so sent the steak back without tasting as it was just too obvious and the waitress was also embarrassed too and acknowledged it is medium at best...
So here comes the fun part ... the chef came out from his kitchen to lecture me and started with Sir, in my mind the steak is medium rare.... wow... a chef leaving his station to tell off his customer ... he must have been really offended...
I said ...ok that’s fine but when I reached for the slices which was completely cooked I couldn’t help but had to reply that ‘but it really doesn’t look medium rare’ ... it’s cooked through white and hard....
He stormed off without apology and said he will make it again...
Is that what any chef should be doing...coming to embarrass his customer in front of the guest’s friends, showing his righteous superior air... and even without checking his product? Did he really think he cooked it medium rare? I wanted to go to the kitchen to show him how to cook a medium rare steak!
I did loose my appetite by then and asked for the bill... in my heated emotion, I went to the kitchen... and there he was arrogant and indignant... and told me in his mind it was medium rare.... and then he claimed he went to my table firstly to apologise.... what? He didn’t utter any word near ‘sorry’ when he thought he should march to my table with his nose pointed in the air to show what a fool this customer was! Not a word near sorry! Marched off indignantly saying he will cook it again after being shown the white cooked several slices of meat he sliced! several slices cooked ... not even just the the piece at the edges!
I’m sorry ... Gaia chain and Isola really has a big problem .... as I left , embarrassed and feeling surreal even the manager and waitress apologised and said they didn’t think the tenderloin was medium rare and the chef should not have behaved that way
never going back to a Gaia chain... my god I didn’t realise greyhound was Gaia in HK... no wonder it is many times inferior to the real greyhound in Thailand!
Sad... I shouldn’t bother with this post... the chain and restaurant is just a pretentious establishment thinking they can reap off locals whom they think are dumb and whom they have utterly no respect !
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