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2023-09-11
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We arrive at 645 pm without reservation on Saturday night... staff said we need to return the table at 8 pm which we were fine with that (it's understandable that they need to maximise turnaround of tables) We were not a full party as another friend was nearby otw..initially they didn't want to allow us to sit unless we were a complete party of 3 but it was raining outside and I made a fuss hence they allowed us to sit. (despite the place being only 70% full at that time)We sat down at 648pm and
We were not a full party as another friend was nearby otw..initially they didn't want to allow us to sit unless we were a complete party of 3 but it was raining outside and I made a fuss hence they allowed us to sit. (despite the place being only 70% full at that time)
We sat down at 648pm and look at the menu...our friend arrived at 650pm and we just briefly chatted less than 1 min... male supervisor rudely interrupted and reminded us that we need to order immediately because they need the table back at 8 pm.
That's fine so we ask the female staff to take our order....we were going to order the BBQ combination platter which the staff said that it would take 30-45min to cook... she went back to ask her supervisor if we were allowed to order that as we need to return table at 8 pm.
Staff came back to let us know that we can order the BBQ combo platter BUT if the party of 4 arrives at 8 pm, we need to pack our leftovers as takeaway and return the table IMMEDIATELY! I think this was the last straw for us.... the male supervisor was rude to begin with and this is really not how you treat your customers who it's paying to eat at your restaurant.
This treatment left us feeling unwelcome and rushed, and we decided to leave the restaurant. While we understand the need to maximize table turnover, we believe that this should not come at the expense of customer service. We hope the management will take our feedback into consideration and provide better training to their staff in handling such situations. Despite the yummy Thai food, the lack of hospitality was a letdown and we hope to see improvements in the future.
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