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2012-04-26
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I wasn't gonna write anything for this totally hopeless restaurant until I saw a popular food critic gave a 3.5stars out of 5stars for the food and 4stars out of 5stars for the service for this restaurant! It is totally misleading!! Therefore I decided to share my experience with you in openrice for the very first time. I went to Lupa for dinner with my friends last week, the food was VERY SALTY in general, we didn't want to send them back as we didn't want to spoil the birthday girl's mood. Unf
I went to Lupa for dinner with my friends last week, the food was VERY SALTY in general, we didn't want to send them back as we didn't want to spoil the birthday girl's mood. Unfortunately, the carbonara spaghetti that the birthday girl ordered was raw (please note, it's raw, NOT al dente) and had almost no sauce and we had to send it back them. When we asked the waiter nicely that how about we pour our own wine (as he was super slow and unattentive), he told us bluntly, "I prefer not to". We were like shocked with his rudeness. When the desserts arrived, there was no "Happy Birthday" written on the cake as we requested specifically. As a matter of fact, since it was not possible to order a birthday cake in Lupa HK yet, we deliberately reminded them 2 times to make sure that they write Happy Birthday on the dessert plate - once when we made the reservation, and the second time upon our arrival in case they forgot. As you can imagine, the whole celebration mood was spoilt, so we just asked for a candle by that time. Unfortunately, with all these mistakes going on, it still took them another 15 minutes on top of the back and forth arguing - the restaurant manager tried to get away by saying there was some confusion. Hell No! There wasn't any confusion but Clear Instructions! By the time all these were ironed out, and they gave us the birthday girl a small piece of complimentary peanut chocolate bar, yet the other desserts that had arrived earlier were already melted. Even worst, we even found a hair in the date tart that arrived earlier (see pic). By that time, we didn't even bother to complain as we had totally given up. The service and food was really SUPER TERRIBLE for a so called award winning restaurant!
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They did take out the desserts from our bill at the end, but who cares when all our mood were already spoilt? We just wanted a memorable birthday celebration with good food and service in a restaurant that is supposed to have excellent reputation!
(The above review is the personal opinion of a user which does not represent OpenRice's point of view.)
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