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Terrible service
2012-05-02 268 views
I am writing to provide comments on the terribly poor service I have received. No comments on the food as I was not even given a chance to try their food. I called one week in advance to book a table for 8 on Apr 30, 12. The man took my reservation and I asked if I needed to pre-order some dishes. The man said all dishes need to be pre-order and he would call me 1 or 2 days before Apr 30 and give me suggestion on dishes to order. On Apr 29, 2011 I got a call from the restaurant, the man told
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I am writing to provide comments on the terribly poor service I have received. No comments on the food as I was not even given a chance to try their food. I called one week in advance to book a table for 8 on Apr 30, 12. The man took my reservation and I asked if I needed to pre-order some dishes. The man said all dishes need to be pre-order and he would call me 1 or 2 days before Apr 30 and give me suggestion on dishes to order. On Apr 29, 2011 I got a call from the restaurant, the man told me that they cannot give me a table on Apr 30 because one of their customers has more tables and so the restaurant cannot offer me with the seat. I asked the man how they could do that as they took my reservation and now told me that they could not give me the table. The man said 'no space, nothing we can do'. I have never experienced this kind of poor service before. I understand that the restaurant has limited space, if they could not confirm my booking, they should tell me that I was either on waiting list or my booking is not confirmed when I called to make an appointment. I am sure they gave my appointment to one of their 'old' customers and they did not even care to accept any new customer. One day before the dinner, they called and told me that they need to cannot give me a table, what kind of service is that!!!!! Luckly that I can book a seat in another restaurant. I did not even try to argue with them as I think they would not even care and likely they would just hang up if i continued to complain.

I don't care how good their food is, but good service is very important too. If they are only willing to serve 'old' customers, they should either make it a membership system. I will not try to go to this restaurant again and will never recommend others to go.
(The above review is the personal opinion of a user which does not represent OpenRice's point of view.)
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DETAILED RATING
Date of Visit
2012-04-30
Dining Method
Dine In