19
5
1
Level2
20
0
terrible service
2018-05-12 1267 views
We have been regular customers here over the last 15 years. But the service has really declined recently and it seems the staff is totally new/different from what it was a few years ago. The service staff don't understand English and got our order totally wrong. 3 out of the 4 dishes we ordered were wrong because of this. The wine by the glass was also very small in terms of portion, maybe about 80ml when a standard glass is around 150ml. We ordered asparagus soup, rollmop, a ham & asparagus dis
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We have been regular customers here over the last 15 years. But the service has really declined recently and it seems the staff is totally new/different from what it was a few years ago. The service staff don't understand English and got our order totally wrong. 3 out of the 4 dishes we ordered were wrong because of this. The wine by the glass was also very small in terms of portion, maybe about 80ml when a standard glass is around 150ml. We ordered asparagus soup, rollmop, a ham & asparagus dish, and a pork dish. But what came out was a different soup, a salmon instead of pork...you get the picture. The staff of this restaurant is totally new they are totally incompetent. Perhaps the ownership has changed although when I asked about this, they said its the same. 
(The above review is the personal opinion of a user which does not represent OpenRice's point of view.)
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DETAILED RATING
Decor
Service
Hygiene
Date of Visit
2018-05-12
Waiting Time
1 Minutes (Dine In)
Recommended Dishes
  • none