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Terrible service for important celebrations
2018-05-13 369 views
Made a reservation to have lunch on mothers day only to find out upon arrival we have to sit outside with a huge black fan right next to table. Who on earth would want to celebrate mothers day in the hot humid heat in hong kong, sat next a big fan that will just blow dust and dirt onto our food?!?!? The manager even had the guts to say..... “its not hot, we have a fan and I would sit outside also”. Is there any consideration about the customer experience at all?!? If they notified us beforehand
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Made a reservation to have lunch on mothers day only to find out upon arrival we have to sit outside with a huge black fan right next to table. Who on earth would want to celebrate mothers day in the hot humid heat in hong kong, sat next a big fan that will just blow dust and dirt onto our food?!?!? The manager even had the guts to say..... “its not hot, we have a fan and I would sit outside also”. Is there any consideration about the customer experience at all?!? If they notified us beforehand upon booking, then as a customer we would be aware and can decide, but none of this was done. Its just very upsetting knowing it is mothers day and yet the manager thinks there is no problem at all. We will never come back again and would never recommend anyone to come either. A terrible restaurant, terrible customer service and lack of consideration.
(The above review is the personal opinion of a user which does not represent OpenRice's point of view.)
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DETAILED RATING
Decor
Service
Hygiene
Date of Visit
2018-05-13
Dining Method
Dine In
Type of Meal
Lunch
Celebration
Mother's Day