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Restaurant: Victoria Harbour Restaurant
Info:

To encourage eatery outlets to reduce food waste at source together with customers through offering portioned meals and adopting food waste reduction measures, the Environmental Protection Department has launched the “Food Wise Eateries” Scheme. Participants will be awarded with a Food Wise Eateries (FWE) accreditation status if they comply with the assessment criteria and will be granted with the FWE Logo and Stickers for displaying in the premises and their promotion for public identification. Applications are accepted all year round and are FREE of charge.

For details, please click here, https://www.wastereduction.gov.hk/zh-hk/waste-reduction-programme/food-wise-hong-kong-campaign
Level3
33
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Terrible Terrible Service
2020-04-25 592 views
Chain Chinese Dim Sum restaurant with terrible serviceEnvironmentOrdered a takeaway from here so I couldn't fully experience in the inside. However from what i could see from outside, it's a typical Chinese Dim Sum restaurant layout. Round tables with bright lighting. Noisy customers with staff rushing around doing their thing. It isn't one of the cleanest of restaurants as I could see some rubbish on the ground and tablecloths had stains.ServiceOne of these worst experiences of service I have e
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Chain Chinese Dim Sum restaurant with terrible service

Environment

Ordered a takeaway from here so I couldn't fully experience in the inside. However from what i could see from outside, it's a typical Chinese Dim Sum restaurant layout. Round tables with bright lighting. Noisy customers with staff rushing around doing their thing. It isn't one of the cleanest of restaurants as I could see some rubbish on the ground and tablecloths had stains.

Service

One of these worst experiences of service I have ever had. The order took over 30 minutes and I had to ask 4 times where my food was as they kept lying and ignoring me. Extremely disrespectful and felt undertrained.

Food

The typical range of food you'd expect from a Dim Sum restaurant. For example, Rice, Noodles, Steamed Dim Sum, Cheung Fun and Siu Mei.

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I ordered some veg, XO sauce cheung fun, fresh egg tarts, siu mai, chicken feet and ribs steamed rice and prawn dumplings.

Veg was disappointing. Some were softer than others. Makes me wonder if some were made before others. Worrying...
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One of my favourite dishes is the XO sauce cheung fun but this was disappointing. Could hardly taste the XO sauce


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Egg tarts were average. Nothing special to comment on...


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Siu Mai was okay. Meat was juicy and flavourful.

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The prawn dumplings were not very good. Skin was way too thick and prawns were not very fresh.


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The steamed rice was also disappointing. Some of the rice was slightly hard but the ribs and chicken feet had a decent amount of flavour.


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Overall a very disappointing restaurant. Terrible service and below average food. Will definitely not come again.
(The above review is the personal opinion of a user which does not represent OpenRice's point of view.)
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TakeAway