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Restaurant: Coucou Reserve (K11 Musea)
Offer: Dine and earn miles at this Cathay partner restaurant !
Dine at partner restaurants and earn up to HKD4 = 2 miles as a Cathay member. T&C apply.
Terms & Details:
  • Asia Miles can be earned on eligible transactions of up to HKD10,000.
  • Cathay members can earn HKD 4 = 1 mile when dining at Cathay partner restaurants. Standard Chartered Cathay Mastercard® holders can earn an additional HKD 4 = 1 dining rewards when they pay with their card, for a total of HKD 4 = 2 miles.
  • Asia Miles earned are based on the total amount spent including service charges, taxes and tips.
  • Asia Miles may not be earned on certain promotional menus. Please check with individual partner restaurants prior to dining.
  • Asia Miles will be credited to members’ accounts 10 working days after each eligible dining transaction.
Other Cathay Terms & Conditions apply.
Level1
1
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Terribleservice and management
2021-06-05 1226 views
The management of this place is unbelievable bad. None of the staff seem to know what they are doing, no coordination between hostess and waiters inside. Waited for 2 hours for a table, while there are many empty tables inside. They also accidentally let in a party behind us in before us, again, lack of any coordination between the staff. After we sat down, waited 20 min before food arrived. EVEN when we placed the order while we were still waiting for the table. Half way through the meal, the s
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The management of this place is unbelievable bad. None of the staff seem to know what they are doing, no coordination between hostess and waiters inside.

Waited for 2 hours for a table, while there are many empty tables inside.

They also accidentally let in a party behind us in before us, again, lack of any coordination between the staff.

After we sat down, waited 20 min before food arrived. EVEN when we placed the order while we were still waiting for the table.

Half way through the meal, the staff ask us to settle the bill because they want to close the register early.

Food is very mediocre. Does not worth the wait at all. The line outside is probably due to the poor management of the restaurant and not because of the popularity of the food.

The boba store also doesn’t seem to have an estimate about customer on a Saturday night. Making everyone wait 20 min while they boil the boba on the spot.

If you are looking for good hotpot, I recommend going to haidilao instead of this place.
(The above review is the personal opinion of a user which does not represent OpenRice's point of view.)
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    DETAILED RATING
    Decor
    Service
    Hygiene
    Date of Visit
    2021-06-05
    Waiting Time
    120 Minutes (Dine In)
    Type of Meal
    Dinner