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the worst experience in Zuma I have ever had
2013-07-10 5425 views
I have been to Zuma for brunch and dinner several times but this is the worst experience I have ever had.We had the second seating (which started from 1.30pm) and we were sitting outdoor. We were sitting for 20 minutes but no one served us any drinks, not even water. We asked the waiter at least twice then finally we were served some champagne. Not like sitting indoor where the champagne was served very quickly (it was so quick like whenever you finish the champagne, the waiter will pour it to y
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I have been to Zuma for brunch and dinner several times but this is the worst experience I have ever had.We had the second seating (which started from 1.30pm) and we were sitting outdoor. We were sitting for 20 minutes but no one served us any drinks, not even water. We asked the waiter at least twice then finally we were served some champagne. Not like sitting indoor where the champagne was served very quickly (it was so quick like whenever you finish the champagne, the waiter will pour it to your glass right away) but we had to ask the waiter EVERYTIME we wanted more champagne. It was also very difficult to get the waiter/waitress’ attention, a few of us need to shout together “excuse me” both in English and Cantonese though sometimes we still failed to get their attention.As I can see there is not enough manpower (that’s why they served that slowly), I requested the waiter to give us a bottle so that we could serve ourselves as we had 4 people but he rejected our request.Buffet is served from 1.30 to 3pm. However, when we went to get more food at around 2.30pm, raw oysters, clams in miso soup, chicken yakitori and meat ball yakitori, hamachi and tuna sashimi were sold out! I have never come across this before. Food was refilled very quickly every time I was there for brunch. While we were very disappointed and headed back to our table, I saw a western waitress who brought a few plates of raw oysters to some diners who were also sitting outdoors. I then asked the manager (an Asian girl who claimed that she can only speak English) why the food sold out and not refilled. She said the kitchen did not expect that some particular food was consumed a lot and quickly therefore they did not prepare enough to refill. She didn’t apologise but just said thanked us for the comment and went away.When we were asked to order the main course, we specially requested two dishes to be served first (as two of my friends needed to leave earlier) and the rest of us can be served later. Eventually, the dishes we requested to be served first end up came last.We also ordered two tenderloin for main course but they were not even warm.Some people may stay silence on this kind of dining experience as they prefer they will never return to those restaurants rather than complain. For me, I always like Zuma (and that’s the reason I go there so many times) and I want to go there again. I hope this letter can bring the attention to Zuma’s senior management and result in some positive improvement.
(The above review is the personal opinion of a user which does not represent OpenRice's point of view.)
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DETAILED RATING
Taste
Decor
Service
Hygiene
Value
Date of Visit
2013-07-07
Dining Method
Dine In
Spending Per Head
$650 (Other)