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2024-06-23
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I had visit the restaurant, including Aulis, for 5-6th times since they opened. Previously, I had a good dining experience and recommended this restaurant to friends. A good fine dine experiences should combined with quality of good food, professional trained restaurant staff that makes guest felt like well-cared and upscale dining environment. We had the full tasting menu, the food was okay and nicely pretend. Personally like the starters more than the main dishes.However, the dining experience
However, the dining experience we had this time was extremely"disappointing". The Restaurant MANAGER is extremely rude, unprofessional and disrespectful - Both communication and action. One of our female guest felt physical offended by the manger.
1. The aircon was not turned on when we arrived in the private room (it’s hot and has bad air circulation) and it took over 20 mins to cool the room. We would appreciate walking into a comfortable dining area when we arrive, the room temperature should be adjusted before the guests arrival.
2. The way opening a sparkling wine is unprofessional. The restaurant manager was twisting the bottle against the table with noise.
3. While the restaurant manager was pouring wine, one of our guests was chatting with another guest. The restaurant manager used his hand to poke one of our female guest’s arm (ask her to move away) - this is totally disrespectful as he could have verbally asked whether the guest wanted some wine. Why would he physically touch the guest?
4. The restaurant manager left the room without checking whether everyone got their wine served as he left one glass empty - unprofessional
5. During the dinner we asked for the beverage menu to order more wine. The restaurant manager came in with the menu, walking towards one of the guests at the dining table, then he suddenly turned around and put the menu on the serving table beside our dining table which is not reachable for guests.
The quality of his service and attitude had a very negative impact to our dining experience. And I have to say the service is not up to standard....
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