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Very bad Opera Cake, very arrogant staff
2021-02-14 535 views
We went for a break at Agnes B café in Time Square in the middle of our shopping afternoon.We got a tea and an opera cake.The tea was ok however the opera cake with totally tasteless and completely spongy. It didn't feel fresh at all.I mentioned it to the staff hoping that she would allow me to change it for something else but the only answer that I got is a very long face and a cold 'it's supposed to be like this'. Middle finger in my face basically. So long for the customer service...I didn't
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We went for a break at Agnes B café in Time Square in the middle of our shopping afternoon.
We got a tea and an opera cake.
The tea was ok however the opera cake with totally tasteless and completely spongy. It didn't feel fresh at all.
I mentioned it to the staff hoping that she would allow me to change it for something else but the only answer that I got is a very long face and a cold 'it's supposed to be like this'. Middle finger in my face basically. So long for the customer service...
I didn't waste time arguing however this is the last time I come here.
Avoid this place.

(The above review is the personal opinion of a user which does not represent OpenRice's point of view.)
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    DETAILED RATING
    Taste
    Decor
    Service
    Hygiene
    Value
    Date of Visit
    2021-02-14
    Waiting Time
    10 Minutes (Dine In)
    Spending Per Head
    $50 (Tea)