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2021-08-31
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I’m a regular customer to Piccolo as I live next door at the Merton. In fact I have been going there since the owner Randy first opened shop in kennedy town ten years ago. Had a disappointing meal there last week. Brought my kids, my wife and my in laws to the restaurant for lunch. My kids loved to see the chef making pizza so we asked if we can sit near to the kitchen window. The HKer manager eruptedly said “no you cannot”We were the first customer there so my wife politely asked if the window
Had a disappointing meal there last week. Brought my kids, my wife and my in laws to the restaurant for lunch.
My kids loved to see the chef making pizza so we asked if we can sit near to the kitchen window. The HKer manager eruptedly said “no you cannot”
We were the first customer there so my wife politely asked if the window table was booked. The manager was extremely rude and he replied “didn’t you hear? It was booked. You cannot have it”
Is that the attitude to react to your first group of customer of the day?
We ordered a bunch of food:
Caprese salad
Tropiccolo pizza
Honey bacon pizza
Meat lover pizza
Pasta aglio olio
Food was great as usual
My in law asked one of the young waitors for a glass of water. He went to consult the Canto manager. We clearly heard him saying “they didn’t want to order drinks, just give them one glass of water for the whole table”.
Is that the attitude to serve customers who ask for tape water? We were not underspending. We spent 800hkd for lunch!
Piccolo is a restaurant we used to love. But it is hugely let down by a ill mannered manager.
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