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Restaurant: Kam Kee Cafe (The Arcade)
Info:

To promote a new salt and sugar reduction (RSS) dietary culture and living style to the people of Hong Kong, the Environment and Ecology Bureau, the Committee on Reduction of Salt and Sugar in Food and the Centre for Food Safety of the Food and Environmental Hygiene Department have launched the "Less-Salt-and-Sugar Restaurants Scheme" ("Scheme"). Restaurants participated in the Scheme will offer less salt or sugar options to the consumer or even tailor-make less salt or sugar dishes in designated restaurants. Participating restaurants will be granted with the Scheme Labels for displaying in the premises for public identification. For details, please click here: https://www.eeb.gov.hk/food/en/committees/crss/restaurants.html
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Wasted half my lunch hour waiting for cold food
2023-07-04 687 views
I ordered my takeaway during lunch hour, so its understandable service is busy. I watched as my food was ready for takeaway 5 mins after I ordered, so I waited. I watched for 25 mins as other food before and after me were prepped and taken away, whilst my order was just left there.I try to find my number on their ticketing system, which I find at the very end of many large orders. So I asked the lady manning the station if I could get my food but she shooed me away, saying she's busy. I waited f
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I ordered my takeaway during lunch hour, so its understandable service is busy. I watched as my food was ready for takeaway 5 mins after I ordered, so I waited. I watched for 25 mins as other food before and after me were prepped and taken away, whilst my order was just left there.

I try to find my number on their ticketing system, which I find at the very end of many large orders. So I asked the lady manning the station if I could get my food but she shooed me away, saying she's busy. I waited for 10 minutes, watching food orders after me being packed and takeaway, watched as the same lady get yelled at by other customers to get their food before I tried to ask her again, but she again shooed me away.

After waiting for 25 minutes, she finally got to my order and announced my number for pickup, by then, I can see that my foods gone cold and the drinks warmed up, can even feel how lukewarm the rice and curry was. I take the food back out from the bag and asked her to reheat the food, which she said the food came out like this and we're busy. Infuriated with wasting 30 mins of my lunch hour, I took the food to the payment counter and got my refund.

Completely terrible takeaway management, needs to improve.
(The above review is the personal opinion of a user which does not represent OpenRice's point of view.)
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DETAILED RATING
Decor
Service
Hygiene
Date of Visit
2023-07-04
Waiting Time
30 Minutes (TakeAway)
Spending Per Head
$72 (Lunch)