MINH & KOK (Closed)

Item: MINH & KOK
Author: kelvorama

3.5

91 Reviews

Taste

Decor

Service

Hygiene

Value

4245

Causeway Bay

$101-200

Vietnamese Thai Noodles/Rice Noodles Skewer

kelvorama

Level1

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Decided to go to Fashion Walk today for lunch, and had the WORST experience ever. Me and my partner ordered the set lunch with 1 lime soda and 1 honey tea drink. So naturally, the drinks came first, as the server put down the first drink (I instantly froze, as to not cause an accident as I have been a victim before), she lifted the drink off her serving tray, which caused the remaining drink on the tray to topple. On its way down to the floor, THE ENTIRE DRINK was spilt on me: my Jacket, my neck, my pants AND MY SHOES (4000$ YEEZY 350v2 boosts mind you). I quickly yelled out a scream, but to the attention of deaf ears. I know there was broken glass on the floor, but I received not a sympathy, "How are you doing?" or even a towel or tissue to clean myself up. My partner had to be the first to ask them for tissues so I can mitigate the damage. I eventually had to go to the washroom and tidy up, and my entire body smelled like LIME soda. I don't know if the staff was afraid to take responsibility or anything, BUT the server who poured the drinks did not issue any sort of apology. Seemed like they just wanted to sweep it under rug. For such a well established chain, I am disappointed of the entire attitude the staff and the handling of this incident. There was no offer to pay for my dry cleaning or anything. This incident is extremely daunting, and will deter me to step afoot into ANY MAXIM establishment EVER again in my life. I am still smelling of lime soda throughout today and at work. Though being casual friday, I do not think the client I meet later on today will appreciate that a lime-soda-smelling individual is in charge of its finances.