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Restaurant: TenRen's Tea (Hong Kong Plaza)
Info:

To promote a new salt and sugar reduction (RSS) dietary culture and living style to the people of Hong Kong, the Environment and Ecology Bureau, the Committee on Reduction of Salt and Sugar in Food and the Centre for Food Safety of the Food and Environmental Hygiene Department have launched the "Less-Salt-and-Sugar Restaurants Scheme" ("Scheme"). Restaurants participated in the Scheme will offer less salt or sugar options to the consumer or even tailor-make less salt or sugar dishes in designated restaurants. Participating restaurants will be granted with the Scheme Labels for displaying in the premises for public identification. For details, please click here: https://www.eeb.gov.hk/food/en/committees/crss/restaurants.html
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WorstExperience
2024-01-18 157 views
I am disappointed to share a negative experience I had at this bubble tea shop. I've been to this place a few times before, but what happened today has made me think twice about ever going backI walked in, started off with an “excuse me”, and was just about to place my order. But before I could even finish my sentence, one of the staff members cut me off and yelled, “Wait!” in Mandarin. It took me by surprise, and frankly, it felt pretty rude. Then, instead of taking my order, she started this l
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I am disappointed to share a negative experience I had at this bubble tea shop. I've been to this place a few times before, but what happened today has made me think twice about ever going back
I walked in, started off with an “excuse me”, and was just about to place my order. But before I could even finish my sentence, one of the staff members cut me off and yelled, “Wait!” in Mandarin. It took me by surprise, and frankly, it felt pretty rude. Then, instead of taking my order, she started this loud argument with another staff member - who, by the way, was eating right there in the bubble tea making area - about how to cancel some sold-out item on a online delivery platform order. It was clear they were both figuring it out on the spot. I mean, please properly train your staff before they start working instead of letting them figure out how to cancel an online delivery platform order while I was waiting to order.
After about five minutes of back and forth, she finally got around to making the bubble tea. Even when I said “excuse me” again, she just ignored me, let out a really annoyed sigh, and started to sort out receipts. As another review said, it does not make any sense to do the non-emergent stuff when customers are waiting to place their orders
Finally, after waiting for like ten minutes, I got to place my order. Then, as I was waiting at the pick-up counter, she shouted at me again to “Pick up your receipt.” I mean, really? That was the last straw for me. It was just the worst experience I’ve ever had in any shop. I’d say stay away from this place unless you’re somehow okay with being yelled at.
(The above review is the personal opinion of a user which does not represent OpenRice's point of view.)
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DETAILED RATING
Taste
Decor
Service
Hygiene
Date of Visit
2024-01-18
Waiting Time
15 Minutes (Dine In)
Type of Meal
Tea