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You'll have to pay for their mistakes
2023-11-03 190 views
Here's what happened. I ordered a Student Meal set with lemon iced tea(47HKD), and they gave me a regular meal with milk tea(55HKD). I told them that they made a mistake before the meal was given to me, so I was able to change my drink to lemon iced tea. However, they still made me pay for the regular meal price. I told them that I'll not ask for my money back but they should make their waiters listen to the orders more carefully next time. However, the person at the counter (She was around 5 fe
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Here's what happened. I ordered a Student Meal set with lemon iced tea(47HKD), and they gave me a regular meal with milk tea(55HKD). I told them that they made a mistake before the meal was given to me, so I was able to change my drink to lemon iced tea. However, they still made me pay for the regular meal price. I told them that I'll not ask for my money back but they should make their waiters listen to the orders more carefully next time. However, the person at the counter (She was around 5 feet 9, and she was around 250 lbs, no glasses, dark haired pony tail) just cut me off while I was making a complaint. Aside from being rude, the business practice of making the customer pay for the waiter's mistake is absolutely fraudulent. I think their problem of not-being able to speak proper English is not a problem at all if they have an honest attitude towards their business. At first, I wanted to leave this review on Google, but their Google location is nowhere to be found so I made the effort to download and subscribe to this app to warn others of this restaurant. The food is just average, so if you want something better, Fairwood is just a few steps away.
(The above review is the personal opinion of a user which does not represent OpenRice's point of view.)
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