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2023-12-23
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We do not recommend this restaurant if you’re looking for a hotpot meal especially on a frigid night. Our experience showed a disregard for customer satisfaction.Upon arriving on an evening where the temperature was a mere 8°C, we were told all tables were fully booked. We understood and sat by the door to wait, repeatedly stating our hope to move inside if an indoor table became available. Multiple (3 tables) empty indoor tables remained as the frigid night went on. We waited until the last rou
Upon arriving on an evening where the temperature was a mere 8°C, we were told all tables were fully booked. We understood and sat by the door to wait, repeatedly stating our hope to move inside if an indoor table became available.
Multiple (3 tables) empty indoor tables remained as the frigid night went on. We waited until the last round of intake (8:45pm) and asked politely to move inside given the biting cold and a pregnant woman with us. However, the manager rudely refused. He loudly insisted it was not his problem by saying “第一，唔系我哋餐厅嘅责任，我一开始同你讲左你地系坐门口嘅” , and did not want to move our hotpot by saying “第二，你成枱都系嘢唔系要我搬过去呀嘛？”, despite vacant seats having been available for hours.
His hostile attitude ruined our dinner on such a chilly night. Moreover, the over HKD 3,300 price tag for our group of four was not justified by the mediocre food quality. Dishes and broth lacked flavor. Several peers, offer similar pricing, their food, broths and superior hospitality make for a markedly more pleasurable hotpot dining experience though.
This restaurant fails in accommodating customers or even a pregnant woman on a barely 8°C evening. I suggest searching elsewhere rather than risk indifferent staff while seated freezing by the door as tables inside sit empty. One unpleasant experience in the cold was enough for me to cross this option off my list.
如果你在寒冷的夜晚寻找火锅餐，我不建议这家餐厅。我们的经验显示他们对顾客满意度毫不在意。
当天晚上温度只有8°C，我们被告知所有的座位都已满。我们理解了这个情况，于是坐在门口等待，并多次表示希望如果有室内座位空出来的话能够搬进去。
然而，整个寒冷的夜晚过去了，室内有多个（3张）空著的桌子，但餐厅没有让我们搬进去。我们一直等到最后一轮进场（晚上8:45），礼貌地要求搬进去，因为天气非常寒冷，还有一个孕妇和我们一起。然而，经理非常无礼地拒绝了我们的要求。他大声地说：“第一，唔系我哋餐厅嘅责任，我一开始同你讲左你地系坐门口嘅”，并且不愿意搬我们的火锅，还说“第二，你成枱都系嘢唔系要我搬过去呀嘛？”，尽管有空著的座位已经有好几个小时了。
他的敌意态度破坏了我们在如此寒冷的夜晚的晚餐。而且，我们四个人总共消费超过了港币3,300元，但食物的品质只是普通而已。菜品和汤底都缺乏味道。相比之下，其他价格相似的餐厅提供了更好的食物、汤底和服务，让火锅用餐体验更加愉快。
这家餐厅在8°C的寒冷夜晚也不愿为孕妇提供室内座位。写这篇review 是希望让其他人也考虑餐厅真实的服务态度及食物质素。
张贴
