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2012-11-06
1019 浏览
This restaurant was opened for a few weeks, and my wife and I went to try last Monday night. Once we sat down, we were presented with an appetizer (前菜 – 豆干青瓜粒). Because it was pretty late (after 10pm), the appetizer was warm and fairly watery (warning – has been exposed to the air too long). We eat out often and know that many restaurants have the option of retuning the appetizer when it was being presented (ie, never touched). So my wife asked the girl immediately if we could return this, and s
Morel of the story –
1. The restaurant should have a set policy for every staff to follow. If the appetizers are not to be returned, stick to it. Worst case, we leave (which we would have).
2. This young man thought he could take charge, but he had no idea of the story and his restaurant’s working policies. So much for the basics of customer service.
3. With regards to the warm and watery appetizer, my wife actually went back to the restaurant this week to have a look at how they handle the appetizers. As thought, she discovered that all the appetizers were put on top of the ordering counter (where I sat) without covers. Not only the food is being exposed to room temperature (and we all know that bacteria starts growing after being exposed to the air 1.5 – 2 hours), these kids were also taking and joking at the ordering counter over the coverless appetizers. You might not mind to eat others’ spit but I certainly do. Where’s the hygiene?
4. This restaurant is delivering揾笨 MK style service while charging Elements prices. Customer service gets 1 out of 5 stars only.
Getting too long. Please see the Food Story.
张贴