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2021-06-19
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Was there on Friday night based on all the wonderful reviews. All of the indoor seats were taken when we arrived so we were seated outdoor. Things went great, food were delicious too until suddenly water splash all over us from the building overhead (I guess someone turns on the AC). Of course our food were contaminated as well. I immediately reach the staff indoor and told her the situation and she repeatedly response with ‘you can sit indoor now’ didn’t even want to check our table. When she f
After we walked inside, all the empty tables are un-cleaned and the whole ‘you are terrible customers’ expression is written on the server face. No one told us if our food will be replaced nor provide us any glasses/ cutleries. We were left unattended the whole time until I can’t tolerance the rude behaviour and decided to leave. Once we paid, another server asked if we still want our food. I express my unpleasant experience and again, not a single apology she merely asked if she should pack our food.
Never come back.
the food tastes all good and we are satisfied. we have ordered a tofu roast veggie salad and shrimp green salad. my negative review doesn't build on the quality of food but the unacceptable behaviour from the staff and lack of customer service. please do retrieve my rating so more foodies would be aware of it and encourage the restaurant to improve. if you have gone through the reviews i am not the only one complain about the service and it should ring a bell to Locofama on the staff attitude.
张贴