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2019-06-13
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To: Ritz Carlton Hong KongFrom: LEEDate: 12 June 2019Compared to other Ritz Carlton globally, my friend and I had a very unique experience at Tosca on 11 June 2019 evening:-1. The receptionist bought us to the very first table near the entrance / fountain area when the restaurant was more than half empty. When we request a change, the receptionist told us other tables were reserved and put us at the third table in the front fountain. When we left the restaurant at 22:15, the “reserved” tables
From: LEE
Date: 12 June 2019
Compared to other Ritz Carlton globally, my friend and I had a very unique experience at Tosca on 11 June 2019 evening:-
1. The receptionist bought us to the very first table near the entrance / fountain area when the restaurant was more than half empty. When we request a change, the receptionist told us other tables were reserved and put us at the third table in the front fountain. When we left the restaurant at 22:15, the “reserved” tables were empty. We do not understand why the receptionist was not able to offer better table to customers ?
2. Menu is worn out
3. Service is not proper, four different waiters served and introduced four different dishes. Food presentation was not consistent.
Not sure if this is proper, hope our favorite Ritz Carlton can defend their reputation and quality.
Thank you !
张贴
