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2010-05-02
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Unless you enjoy paying for substandard service and food, this is one place to avoid. We made advance reservation that day and when we arrived, we were quickly seated, though it was to the seating request we had made earlier. It took them an additional 20 mins, as we waited for the prior patron to leave, to finally get our window seat.However, that was not the main point of our concern or complaint. We placed an order for their prime rib steak. Upon reaching our table, we already noticed tha
Unless you enjoy paying for substandard service and food, this is one place to avoid. We made advance reservation that day and when we arrived, we were quickly seated, though it was to the seating request we had made earlier. It took them an additional 20 mins, as we waited for the prior patron to leave, to finally get our window seat.
However, that was not the main point of our concern or complaint. We placed an order for their prime rib steak. Upon reaching our table, we already noticed that the steak itself was relatively warm. We didn't think much about this and continued to eat, but then we discovered that both our sides of garlic mash and sweet potatoes were cold! We called the manager to voice our issue and he said he'll fix the problem. We specifically said, please do not put this back into the warmer or microwave.
Our dish returns, but only to be still cold. In addition, they had used the warmer after we said not to. The plate was hot to the touch, the surface of the sides were warm, but inside it was still cold! The steak itself had also changed color as they tried to lazily and quickly reheat our food.
Manager's response to the change in color was because the steak was dipped in Au Jus sauce.. like wtf??? who dips a fresh cut of prime rib into Au Jus sauce prior to serving? or in this case, "heating"??
They offered us a complimentary dish of their seared tuna.. only to make things worse as that tuna was not cold or warm.. like as if it's been sitting out all day.. and the tuna itself was horrible as it had plenty of veins to go with it.
At any rate, this place is to be avoided. For the cost of the food, the service and the quality, is horrendous. It's subpar.
Avoid. Avoid. Avoid.
张贴