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2015-04-11
2801 浏览
First review on Openrice and regrettably I felt compelled to put this on. I've been to La Taste for lunch at least a dozen times over the last few years. I wouldn't say their food blows my mind. Functional, at best, with service that leaves a lot to be desired, particularly at lunchtimes when it has a real canteen feel about the place. On Good Friday afternoon, I took an American friend over for a late lunch. It was 2:30pm and I wanted to show my friend some roast goose and rice from Yat Lok
On Good Friday afternoon, I took an American friend over for a late lunch. It was 2:30pm and I wanted to show my friend some roast goose and rice from Yat Lok (一乐) on Stanley Street. Unfortunately, there was a group of tourists lining up outside waiting to get in, and we were hungry. So I suggested going upstairs to La Taste. There were some menus outside promoting their mid-afternoon snack deals.
The place was about 1/4 capacity. When we sat down, there was no mid-afternoon snacks menu and I asked where they were. "Our mid-afternoon menu doesn't start until 3pm," said the waitress. But you've got the menus downstairs? "It's another half an hour. You can go somewhere else if you like," was the response. Fail number 1. REgrettably, we decided to stay as we were too hungry to move.
So, we ordered and shared a Vietnamese baguette, stuffed chicken wings, chicken curry and boiled rice.
The stuffed chicken and baguette was surprisingly quite tasty. The chicken wings had pork and herb stuffing, deep fried. And the baguette was served warm, and the the crust was light and crispy. As we were busily chatting away and eating the curry, I started to feel something wasn't quite right with the curry as I tasted something light and plasticky. I spat it out, and discovered several layers of cling film/cling wrap wrapped into a ball. I was horrified!
I beckoned the waitress over and her instinct was to offer a replacement curry even though we'd eaten all the food and most of the curry had gone! She then asked us to wait a moment whilst she consulted the manageress. A few minutes later, the manageress arrived, said sorry and would we like a replacement curry! For the uninitiated, the kitchen would simply use the same curry in a large pot which had been stewing the plastic for hours (you can see the curry had turned the cling wrap a brown colour). I pointed this out (the plastic turning colour) to the manageress, which she acknowledged.
We were then offered to have the curry taken off the price. I suggested to her that in these circumstances a restaurant elsewhere would ordinarily not charge for the whole meal (and it wasn't a large meal). She then counter-offered by saying that she would also deduct the cost of the rice! So that meant we still had to pay the balance of $180 for the other dishes. I really wished I'd walked out there but was shocked at the response. My friend was baffled as to what was going on as the conversation was in Cantonese. This shock later turned to anger that I could have swalled the several layers of plastic and suffered serious health injury.
I'm sorry I've had to write this review as my first review but I am still furious by the restaurant's total lack of compassion and the sloppiness of their kitchen staff (which is reflected in their waiting staff as I've experienced the wrong orders from them on several occasions). The food quality and taste is patch at the best of times, and the service is always a let-down. I won't be going to this restaurant again. Pepperpiglet will write something more constructive for his next review!
Note: for service, I wouldn't even give it a rating but I am compelled by OR to do so!
张贴
