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2011-12-05
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Made a booking and had no problem getting a table for the time we wanted. Was seated promptly but then the hostess just walked away without asking if we wanted a drink, etc.After trying to flag down several wait-staff (who seemed to all be on various missions and ignoring the guests...tunnel vision I guess), we finally ordered some drinks.When they brought out drinks, they also brought out some cups of sake that were included with our set? Wha??? If we order another drink, why bring the other
Made a booking and had no problem getting a table for the time we wanted. Was seated promptly but then the hostess just walked away without asking if we wanted a drink, etc.
After trying to flag down several wait-staff (who seemed to all be on various missions and ignoring the guests...tunnel vision I guess), we finally ordered some drinks.
When they brought out drinks, they also brought out some cups of sake that were included with our set? Wha??? If we order another drink, why bring the other ones at the same time? We asked them to take the sake away and bring it to us later...(we never saw the sake again...)
They promptly brought the first course out. A light salad which consisted of a few leafs of lettuce with some sesame oil. Very unsatisfying. I would suggest the restaurant use some other ingredients in their salad instead of only lettuce.
Then....we waited for the next course, some miso soup and the tenpura entree...
We waited....
.
and waited....
..
and waited...
Finally, the hostess came and apologized it was taking so long and our order would be right out. The restaurant wasn't that busy so not sure why it was taking so long..
We waited some more...
.
and more...
Finally, asked the hostess again where the food was, she was apologetic (and sincere sounding, to her credit), and offered us two free drinks on the house. Nice way to try to make it up to us.
The entree came shortly thereafter. Around nine pieces of tenpura. The portion was quite small but the tenpura assortment was ok. Some different items not typically found, like squid stuffed with sea urchin. There were also soe sweet prawn, but a little small. They may have split one large prawn into two pieces?
The assortment was certainly different than other typical tenpura items found but the taste was a little disappointing. I think the uni was not completely fresh. The prawn was sweet but my guest and I (she's from Tokyo) both felt the tenpura batter was too heavy and oily. The restaurant needs to use oil with a higher temperature to help solve this problem. This makes all the difference with tenpura.
The next course was a bowl of miso soup with clams. Actually very nice. Several large clams and a flavorful broth (not too salty, as many miso soup can be).
The last course was a small (very small!) bowl of rice with some mixed tenpura topping. Was tasty (even though oily as before), but could be eaten in one or two bites. My guest even asked the waitress 'is that all?' and they just nodded and walked away.
They brought the check and never brought us our sake which was included. We were both ready to leave so we didn't push but again, something that a restaurant that is trying to be higher-class should have not forgotten.
Unfortunately, I think they gave us the childrens menu since the "Set menu for Two" was barely enough food for one. After we paid and left, we headed across the street and ordered some char siu fan from Yung Kee for $32...that was satisfying, which is unfortunate since we were looking forward to a much nicer meal at Ana Gura.
Overall:
The food was just ok...but at this price range, there's better options in Hong Kong. Also, the portions are way too small. I'm not looking for American sized portions, but I should feel reasonable full when I leave and not feel the need to go to eat a second meal.
However, the service in general was very poor. With the exception of the hostess/manager who tried to get us our food, the other staff just seemed to be going through the motions and not trying to stay on top of what their guests needed. Again, in a $40 tea house, I don't mind that, but in a restaurant where the typical bill is $500+ per person, I expect a bit more.
Ana Gura is not a new restaurant so I guess I expected things to be a bit better run and the food of a higher caliber.
My recommendations:
- Spend more time training staff on being attentive to guests needs.
- Tenpura appearance is good, but in their attempt to rush dishes out, they are not paying attention to quality. This is unacceptable in a japanese restaurant that is trying to compete with several nearby competitors.
张贴