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2017-06-12
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Food: Absolutely EXCELLENT. The Mango lassi I ordered was sour but they brought me out a fresh one immediately when they saw my face. So, it is ok.Ordering:I ordered the set lunch which came with Kebab and fries.I wanted cheese on my fries. I noticed they had a regular food item - fries and another fries with cheese. It was 10 HK extra. So, I thought i would just pay 10 HK to add cheese to my fries that were part of the set lunch. I THOUGHT!So, I POINTED (I wanted to make 100% clear what
Ordering:
I ordered the set lunch which came with Kebab and fries.
I wanted cheese on my fries. I noticed they had a regular food item - fries and another fries with cheese. It was 10 HK extra. So, I thought i would just pay 10 HK to add cheese to my fries that were part of the set lunch. I THOUGHT!
So, I POINTED (I wanted to make 100% clear what I wanted, since I didn't know how perfect his English was) to the set lunch fries and said I want extra cheese on the fries.
He said "Extra cheese?"
I said "Yes, on my fries"
He said again??? "Extra cheese?"
I said "yes" (all the while pointing to the fries as part of the set lunch. No confusion, right????
Well....
They gave me fries first. No cheese. I laughed. I complained.
Then they brought me out a larger order of fries with cheese. I "THOUGHT" they were saying sorry, so I happily ate the fries with cheese getting many sides of ketchup (my goodness those sides of ketchup are sooo small).
Then came out my kebab with cheese! haha. How in the world did he confuse cheese on fries with cheese on kebab? Anyway I ate. It was absolutely delicious. Like I said, they have wonderful food!
Then time for my bill! It was about 70 HK more than I expected! OUCH!
They charged me for cheese on my kebab - about 29HK (around this amount - I forgot exact amount).
They then charged me 48 for fries and cheese. I complained and they said (get this) - we don't add cheese to fries, so we gave you the normal order. I said "How was I supposed to know??? I clearly told him what i wanted" The server should have told me "sorry we don't do that, but I can get you an order of fries and cheese".
They ended up reducing my charge by a WHOPPING 10 HK! UGH. So, I ended up paying between 60-70 HK more than I expected all because the server messed up BEYOND comprehension! How could he mess up so much when I was EVEN pointing to the items I wanted!????
But, again the food was absolutely delicious. It just reminded me of the famous American "Bait and Switch" when it came to ordering and paying. So, I was VERY disappointed!
张贴