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2009-07-11
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I obviously had too much of an expectation from various feedback I rec'd so I thought I should have a try! As it turned out, it was quite disappointing, honestly. Firstly, I did not expect such a small table and most importantly, the table setting were so near to each other that I could overheard other guests' conversations, which I definitely was not my expectation with such a high quality restaurant and with such a price list (avg $2000 pp)!Food quality, in general, was high but I would ex
Food quality, in general, was high but I would expect more creativity and passion. (sorry... I was benchmarking with my favourite Pierre at the Mandarin!) Service was definitely one of the critical areas that made me feel extremely disappointed about this restaurant. The lady serving me didn't even have an eye contact with the guest and gave me an impression that she's very rush and I thought probably they're very busy! The others who served my table were just okay, not highly professional!
When I finished my dinner and ready to go, the restaurant obviously had set a ground rule to have their staff accompany all their guests to the ground floor (taking the restaurant private lift). This lady, again, came and accompanied us to the lift. I thought she would, at least as a gesture, asked us if we had enjoyed the evening, hope you would come again....etc but she just turned her face away without saying a word (not even a smile, of course). Anyway, when the lift door opened, I really expected that she would guide us to the main exit and said a simple word of "goodbye" or "thank you". Guess what....she just disappeared and walked away, leaving us unattended! We had to find our way out ourselves!!
Well... I guess no matter how good the atmosphere, the food quality, but just this very disappointing customer service would just add a 'black mark'. Especially with a bill of around $4,000 for two, I definitely would expect a much much higher quality. Sorry....I don't think I will have a second attempt!!
张贴