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2024-08-29
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Beside the food being very good. The customer service was absolutely appalling. After waiting for a table in the heat for a good 20 mins. A male staff finally sat us down at the table. Within 2 seconds of looking at the menu, a female staff with red hair came out and demanded that we cannot sit there because there’s other people outside. The male staff already voiced that we were queuing first but the girl insisted we move to the bar table by the door. (No apologises from staff whilst we moved.)
After waiting for a table in the heat for a good 20 mins. A male staff finally sat us down at the table. Within 2 seconds of looking at the menu, a female staff with red hair came out and demanded that we cannot sit there because there’s other people outside. The male staff already voiced that we were queuing first but the girl insisted we move to the bar table by the door. (No apologises from staff whilst we moved.) The bar space was cramped, the door would always open and hot air would just keep blowing on us making us feel very uncomfortable. We saw another table space about to clear up so we asked the female staff if we could move over once the table was cleaned. She agree to move us over once cleaned. After a while we saw the table was clean so we got ready for the female staff to give us the thumbs up to move over. Instead she walked to open the door about to ask other customers to come in. We quickly reminded her that we wanted to move from bar to table and she snapped back saying “there’s other people now!”…… well there was other people waiting outside when we asked so why did you agree to our request? If you can’t fulfil a customers request then why would you agree to it? And even if circumstances change, with some common sense shouldn’t you be giving the customers a heads up?
This made our whole meal very unpleasant and uncomfortable with the customer service being super appalling. I hope this female staff gets some training on how to be nice whilst working front of house.
张贴