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2020-08-16
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My friend and I decided to find a place to have some coffee and get some studying done. Seeing that this coffee shop looked promising, we thought it would be our best bet. Upon arriving at the place (mind you, it's in an old factory building), we were asked to order before settling down. Due to the current pandemic, this was understandable. We were ready to order some coffee and snacks, but only to be told that they are not serving coffee at the moment. ( YOU ARE LISTED AS A COFFEE SHOP) That w
Upon arriving at the place (mind you, it's in an old factory building), we were asked to order before settling down. Due to the current pandemic, this was understandable. We were ready to order some coffee and snacks, but only to be told that they are not serving coffee at the moment. ( YOU ARE LISTED AS A COFFEE SHOP) That was already a red flag but since we traveled all the way, we opt to stick around. They took our orders and we found a table to settle down.
The place was beautiful and the food was great to say the least. We were enjoying ourselves very much...at first.
An hour later while we were busy studying and munching on our food, the waiter came to give our bill and told us we had half an hour left till we needed to leave. My friend and I were shocked and thought they were closing early. Turns out that there was actually a time limit of 90 mins due to the current predicament. We told the waiter that we didn't know of this policy and he said he had mention it once we sat down AFTER ORDERING OUR FOOD. (that does not make sense, even buffet restaurants would mention it upon arrival not AFTER WE ORDER OUR FOOD. Also, there was no notice of such policy. )
Another lady came to the scene and tried to assist the situation, she asked the waiter if he had forgotten to mentioned it but he insisted that he did. The lady then insisted that we have to leave in 30 mins. At this point, our food was only half eaten and there were only 2 tables in the entire restaurant. We asked if it was okay to leave after we finish our food, they said that in case we don't finish it, they can give us take away boxes. We were dumbfounded by such service. There were barely any tables, we paid for our food yet we were asked to leave soon despite not know there was a time limit.
I'm not one to make things complicated, however, if you are listed as a coffee shop, please serve coffee. If you have a 90 minutes dine in policy, please let us know BEFORE we even order. You may have great food and ambience, but I suggest you need to rethink of your store policy and customer service.
张贴