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2018-06-28
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Our Father’s Day Lunch was ruined by this restaurant. What happened?? The restaurant did set lunches for Father’s day, we all ordered from the set menu thinking nothing can go wrong when a restaurant can prepare everything in advanced. We were wrong.....It took 1 hour for starters to come (pre-made salad & dimsum). Took another 1 hour for our mains to be served, whilst for our fathers it took an extra 30mins for their mains to be served (yes, you are right, it took a total of 2.5hours for starte
What happened??
The restaurant did set lunches for Father’s day, we all ordered from the set menu thinking nothing can go wrong when a restaurant can prepare everything in advanced. We were wrong.....
It took 1 hour for starters to come (pre-made salad & dimsum). Took another 1 hour for our mains to be served, whilst for our fathers it took an extra 30mins for their mains to be served (yes, you are right, it took a total of 2.5hours for starters and mains to be served for them�). We were frankly frustrated because two of our diners had another event to go to so we asked them if they could serve a little faster...
The manager came out and said we were the only table with an issue, and hinted it must be our problem (yes, I was shocked too when I heard that coming out of her mouth). We asked if she could follow up with the food, and guess what.... she said if she did not spend time talking to us she could have followed up with the food already.... � just when you thought it couldnt get any worse...It ended up taking another 1 hour for its desserts to be served.
I’ve been Chinese all my life and have never had a dim sum lunch where it took 3.5hours; had the ability to piss off all the people we were trying to celebrate for, and the diners had to take attitude from the manager. I asked to speak to the general manager, turns out he wasn’t at work, I guess that’s why management was so poor... there was none. Frankly, I feel bad for the waiters and waitresses, there is no system, they were serving like a headless chicken only. Maybe we were a table of 10, that’s why a place with almost no management or system in place completely failed to cope with it. I hope they don’t screw up small table orders the way they screw up ours, and I really hope the management team reflects on this. Just by observing how they operated this afternoon even someone like me with no f&b management experience can think of a few ways for them to improve on. These comments can help their business if they do the right things down the road. Anyways, would not recommend this place for now, hope you diners have a better experience than we did if you ever have to visit them.
张贴