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2024-02-14 1411 浏览
**Motorino - A Valentine's Day Letdown**We arrived with high expectations at Motorino on a day when love was meant to be celebrated. Our reservation was set for 8:30 PM, and we made sure to be punctual, arriving ten minutes early. We were greeted by an Asian woman at the reception, to whom we promptly confirmed our booking. That's when the night took an unfortunate turn.To our dismay, she instructed us to wait, and what ensued was a parade of guests, without reservations, being seated ahead of u
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**Motorino - A Valentine's Day Letdown**

We arrived with high expectations at Motorino on a day when love was meant to be celebrated. Our reservation was set for 8:30 PM, and we made sure to be punctual, arriving ten minutes early. We were greeted by an Asian woman at the reception, to whom we promptly confirmed our booking. That's when the night took an unfortunate turn.

To our dismay, she instructed us to wait, and what ensued was a parade of guests, without reservations, being seated ahead of us. As more time passed, our presence seemed to become invisible to the hostess, as she continued to usher other patrons inside, completely disregarding us.

When we raised our concerns, hoping for an explanation or a semblance of apology, we were met with a dismissive directive to simply continue waiting. No update on our table status, no courteous apology for the oversight – just a blunt dismissal.

On a day when service should match the special occasion, Motorino fell astonishingly short. A reservation, it seems, was less of a guarantee and more of an afterthought to them. It's with a heavy heart that we recount this experience of neglect on a night that was supposed to be sprinkled with magic and attentiveness.

**Motorino - 情人节嘅扫兴**

情人节𠮶日,我哋满心期待地去咗Motorino。我哋订咗晚上8点半嘅位,而且提早咗十分钟到。接待我哋嘅系一位亚裔女士,我哋都即刻同佢确认咗我哋嘅预约。但之后发生嘅事就令晚上变得唔开心。

令我哋失望嘅系,佢叫我哋等一等,然后就见到一班无预约嘅客人比我哋先入座。时间一分一秒过去,我哋喺佢眼中彷佛变得透明,佢继续带其他顾客进去餐厅,完全唔理我哋。

当我哋提出抗议,希望得到啲解释或者最少系啲歉意𠮶阵,得到嘅却系一个冷淡嘅回应,叫我哋继续等。无任何关于我哋枱面嘅更新,无啲咩礼貌嘅道歉,只有敷衍嘅态度。

喺呢个服务应该要配合特别日子嘅时候,Motorino 嘅表现令人好失望。预约喺佢哋眼中,好似唔系一个保障,反而更像系个次要考虑嘅事。我哋带著沉重嘅心情讲出呢段被忽略嘅经历,本应该系一个充满神奇同细心嘅夜晚。
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(以上食记乃用户个人意见 , 并不代表OpenRice之观点。)
张贴
评分
环境
服务
卫生
用餐日期
2024-02-14
等候时间
20 分钟 (堂食)
人均消费
$300 (晚餐)
庆祝纪念
情人节
推介美食
  • Margherita
  • Caprese