196
79
45
等级1
1
0
2018-06-17 287 浏览
I’m a tourist on holiday and was recommended this restaurant by a friend. However, without a doubt, this has been my worst dining experience in Hong Kong thus far. My parents and I arrived at the restaurant at 12.15, early and excited. However, we did not receive our food until 1 o’clock – a long 45-minute wait; the slowness of the service was greatly disappointing. The member of staff, who looked like the manager, explained to us that this lateness was normal, that some days people would normal
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I’m a tourist on holiday and was recommended this restaurant by a friend. However, without a doubt, this has been my worst dining experience in Hong Kong thus far. My parents and I arrived at the restaurant at 12.15, early and excited. However, we did not receive our food until 1 o’clock – a long 45-minute wait; the slowness of the service was greatly disappointing. The member of staff, who looked like the manager, explained to us that this lateness was normal, that some days people would normally take a few hours before being served. This was a blatant excuse as a family who arrived after us finished all their food before we were even served, and the restaurant wasn’t particularly busy. Even so, I’d be surprised why anyone would go to a restaurant where food would only appear ‘a few hours’ after ordering. I found the service frustrating, and even laughable, especially after it was confirmed to us by another staff that our order was only registered at 12.50. In addition, I am personally outraged by the attitude of the staff. The lack of respect shown by the lack of apologies to my parents when they complained is not only insulting, but, unacceptable. We left the restaurant disappointed, my parents’ upset expressions clearly visible. A restaurant that doesn’t acknowledge its mistakes deserves no praise. If I could give service a minus score, I would not hesitate.
(以上食记乃用户个人意见 , 并不代表OpenRice之观点。)
张贴
评分
味道
环境
服务
卫生
抵食
用餐日期
2018-06-11
等候时间
45 分钟 (堂食)
人均消费
$150 (午餐)