影片
更多
2016-10-29
4927 浏览
I came here last week for brunch because I wanted to try their famous Eggs Florentine advertised also in this article of one of the major food blogs in Hong KongWhen I arrived I was immediately told by all the waiters (including the girl at the reception) about their brunch deal, anything you can eat and free flow of wine. I already told my waiters that I wasn't interested on that so I checked the a-la-carte menu where I didn't find the Eggs Florentine. However they were part of the all you can
When I arrived I was immediately told by all the waiters (including the girl at the reception) about their brunch deal, anything you can eat and free flow of wine. I already told my waiters that I wasn't interested on that so I checked the a-la-carte menu where I didn't find the Eggs Florentine. However they were part of the all you can eat option. At this point I asked if it was possible just to have a portion of "Eggs Florentine" and how much it was. The waitress told me that it was possible to have the dish and told me the price. When my dish arrived I was surprise to see that there was just one poor egg seated on a thin slice of bread and a slice of coppa (Italian cold cut). I have never seen anything more miserable in my life when it comes specifically to the Eggs Florentine as a dish. Obviously I ate the "dish" and I just wanted to pay and leave as soon as possible. When the waitress came to ask how I was I told her that I was deeply disappointed, I wanted to pay the bill and go. At this point the manager arrived to talk with me. I told her the reasons of my disappointment, she said that there were no articles in the HK blogs talking about the Eggs Florentine as one of their dishes. She challenged me and I proved her wrong in front of other customers as well. At this point she proposed me not to pay for the poor dish they brought me which I found just fair. She also tried to propose me to have another "Egg Florentine" for free because she said that she wants the customers of "El Gaucho" to leave with the smile. I said to her that I was fine and I just wanted to leave, I really just didn't like the confrontational attitude the manager had when we discussed about the blog post. In the end she asked for my email cause she probably wanted to invite/ propose me something for the future (?). She was so keen and clumsy in trying to make it up for all the bad situation that her and her staff created that I decided to give her a second chance. She proved herself not to be professional again as after one week from the episode I am still waiting for her email...
There are much better restaurants for your brunch in Central where the waiters are more professional, know the basics of the hospitality business and the managers genuinely try to make your Sunday morning experience a pleasant one.
张贴