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2016-08-07
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I am a very forgiving person when it comes to eateries. People makes mistakes and standards drop once in a while. Understandable. However, I have a rational dislike for places which put pure profits before their customers' dining experience blatantly. Jam is one such place. Their parsimonious policies ruined our dining experience and we definitely won't be back.When I asked for Ketchup, the female staff passed me a bottle but stood around and actually waited for me to squeeze some before taking
When I asked for Ketchup, the female staff passed me a bottle but stood around and actually waited for me to squeeze some before taking it back. So what? Do I have to keep going back to the counter to get more Ketchup if we wanted more?
This place is also the FIRST I have been to in HK (I have been in HK over 2 years and eat out almost daily) where they plain REFUSE to top up your tea with hot water. When I approached the counter, I was told stiffly : 'We don't do refills'. Only this is not a refill because I wasn't asking for more tea. I was asking for hot water.
I politely insisted because I was parched. The mug was very small (some reviewers posted photos), hardly enough. The female staff was so calculative and spiteful she actually filled only a third of my mug begrudgingly. That's around 2 gulps. Really?! Such bad business acumen!
For 2/3 of a small mug of plain hot water, they have lost 2 customers.
Owner needs a reality check. For a set meal over HKD$100 each (only one dish and tea/coffee), it is unacceptable to refuse us a small mug of hot water.
题外话/补充资料：
Jam's priority seems to be milking the customers as much as they could for as little as they could. It was as uncomfortable as having your stingiest friend treat you to a birthday meal.
(以上食记乃用户个人意见 , 并不代表OpenRice之观点。)
张贴