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2021-10-15
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We went in on Monday lunch hour. The restaurant was quite quiet, not even halfway full. But the staff seemed “very busy”.One of the staff who stood nearby keep tapping that iPad thingy and holding loads of receipts on her hand.We sat there and waited for 15 mins for them to come and get our order. During that 15 mins, we kept waving at different staff.The staff saw us but just completely ignore on us. At last, when I just finally stood up and leave, one of the staff finally came to take our ord
The restaurant was quite quiet, not even halfway full.
But the staff seemed “very busy”.
One of the staff who stood nearby keep tapping that iPad thingy and holding loads of receipts on her hand.
We sat there and waited for 15 mins for them to come and get our order.
During that 15 mins, we kept waving at different staff.
The staff saw us but just completely ignore on us.
At last, when I just finally stood up and leave, one of the staff finally came to take our order.
He told us that we have to be willing to wait.
Of course we can wait, but I think it is a courtesy to let your customers know that you can see us calling you, right?
The way they treated us was very impolite and not professional at all!
And then the same happened again when we wanted to get a bill.
We waited for almost half an hour for them to come and give us the bill.
We asked three different staff to get our bill, they did responded every time but the bill just never came.
We even went to tell the staff at the iPad (who is responsible for printing bills), but the bill just never come.
For the food, we ordered the Fettuccine.
The food portion was big enough and tasted good except it was quite salty.
To conclude, we were SOOO disappointed on the service they’ve offered. Such a pity that we were served like that in such a beautiful place. It has ruined everything.
I swear, I will never go there again, ever!
张贴