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2013-08-27
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I ordered a birthday cake, the Carline, for my friend's birthday and going to get it on the coming thursday. I have put the order on Monday night. However, on the next day, I realised the birthday girl cannot take Lemon ( as it's with the lemon flavour). I made a call on tuesday, which is today, and asking can I change it to a cheaper one or any kind with a similar price, just with a different taste. There were two staff involved in these phone calls.Staff 1: Very polite, asking how she can help
Staff 1: Very polite, asking how she can help and she will call me back after she has asked her boss or senior level. She then called me back after few minutes, telling me it is ok to change to a different cake. I then chose a Napoleon kind of crap.A smaller size and a cheaper one as well.. So I was asking could I choose some other tiny cakes and make it up? ( Because the Carlline) cost hkd400-ish. She said ok too. So I was pleased and hang up.
Staff 2: Suddenly after 10 minutes, another staff has called. Telling me which her boss, apparently Amanda S, disallowed me to change my cake order, because it has been done. WHAT THE? Which I don't see a point at all. I am not changing it like a day before,it's two days earlier! I am sure my order has not been done yet and I am now completely upset about this Amanda petite cake shop. ABSOLUTELY DISAPPOINTED. No matter how good your cakes taste like, without a pleasing customer service you would not be able to succeed! I chose your cake shop just because it is close to my work place. Now you can never have return customers like me, and I will strongly recommend people to think carefully before ordering at your beloved Amanda Petite cake shop. Terrible experience in my life, ever.
Peace.
Kal. C
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