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2016-10-18
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WOW! I'm flabbergasted. As part of my cake tasting journey, Cake 2 was at the top of my list. Seeing as it received good ratings, I was looking forward to my visit. What an utter disappointment! 1. No one greeted me when I entered;2. While I stood in front of the display for what seemed like an eternity, the staff sat at her desk chatting on her phone;3. I had to make eye contact and move my lips to grab her attention; 4. There was no product introduction from her part;5. When asked about custom
As part of my cake tasting journey, Cake 2 was at the top of my list. Seeing as it received good ratings, I was looking forward to my visit. What an utter disappointment!
1. No one greeted me when I entered;
2. While I stood in front of the display for what seemed like an eternity, the staff sat at her desk chatting on her phone;
3. I had to make eye contact and move my lips to grab her attention;
4. There was no product introduction from her part;
5. When asked about custom-made cakes, she had the nerve to say: "I can't hear what you just said."
First, please take off your earphones! I'm sure it'd help with your hearing problem.
I should've left as soon as I stepped inside, but I didn't want to leave empty handed. Now that I think about it, something was seriously wrong here. Isn't it common sense to prioritise clients? Hang up the phone, put it on hold, do whatever you want, but at least have interaction with customers to acknowledge their existence. At no moment, did the girl do that. All she did was carry on with her chit chat the whole time. The only effort she made was handing me a business card. Anyway, let's talk about the tasting results.
Just like my last tasting, I chose four flavours (from upper left to lower right):
--- Creme Brulee Almond Tart ($38) ---Look: dome-shaped, quite attractive
Taste: vanilla seeds in almond creme, milky; too sweet for my liking
Texture: creamy-smooth top that instantly melts; thick tart crust
--- 72% Dark Chocolate Mousse with Brownies ($38) ---Look: glossy glaze with chocolate shards; very dark colour
Taste: strong cocoa flavour; must like chocolate to enjoy
Texture: hard shards, soft mousse, sticky glaze
--- Rose Mousse with Creme Brulee ($38) ---Look: sharp red colour; rose petal on top
Taste: strong rose aroma, especially at first bite; a bit artificial; must like rose flavour to enjoy
Texture: rose shell cracks when cut; creamy-soft mousse inside
--- Coconut Pineapple ($38) ---Look: thin square white chocolate on squished dome (website picture looks better)
Taste: sour flavour from pineapple mixed with coconut mousse; tropical feel
Texture: soft and creamy; dome crust cracks in tiny pieces
Although the cakes are all filled with creamy texture, each has its own distinctive flavour. For the looks, I'd go with Cream Brulee Almond Tart. For the taste, I'm more inclined towards Coconut Pineapple. To be honest the cakes are fine, but the service, utterly RIDICULOUS. Cake 2 definitely needs to look into the matter. With a service like that, I'm positive that a custom-made cake for my mom's 60th birthday from Cake 2 is out of the question.
题外话/补充资料：
There was no other customer at the time of visit ~13:30.
No price/name tags; had to find information on Facebook page
(以上食记乃用户个人意见 , 并不代表OpenRice之观点。)
张贴
