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2025-01-03
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Not recommendable. There were several issues with our booking. Where shall I start:1. Unprofessional: For the context, our family voluntarily deposited a larger sum ($20K) at the beginning to ease up the later transaction for ourselves, despite the restaurant requiring only a deposit of $5K in advance. Anyway, on the day of the event when it was time to pay, the manager insisted that we had paid only half of that amount ($10K). We had to locate our digital receipt to prove ourselves. You could i
1. Unprofessional: For the context, our family voluntarily deposited a larger sum ($20K) at the beginning to ease up the later transaction for ourselves, despite the restaurant requiring only a deposit of $5K in advance. Anyway, on the day of the event when it was time to pay, the manager insisted that we had paid only half of that amount ($10K). We had to locate our digital receipt to prove ourselves. You could imagine how stressful proving such could be for a person worn out from hosting an elaborate function.
2. Not delivering the promised and deception: We had ordered beer jugs for our event. However, at the time of the event, when we asked for the jugs, the staff claimed that they didn't have them in stock and offered us to take the beer towers instead. Given that the restaurant was making up for their inability to prepare and deliver the promised item, we were surprised to see that they charged us additional for this. It felt much like being penalised for their ill-preparation. And more so that we had been set up for the trap.
3. Not delivering the promised: It was agreed that the food (buffet) would be served till 11:15pm. However, the trays were cleared by 11pm implying that the staff had begun putting the food away before 11. The buffet started over 15 mins late as well. Considering all, at least 30 minutes less of the promised service was offered.
4. Punctuality: The manager was around 2 hours late on the day of the meeting prior to the event, despite appointment.
张贴