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2007-10-15
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24SEP2007I called last night to try to advance my booking to 12 noon, booking of which was made some 2 weeks ago for a birthday celebration.There was this jerk with strange accent answered the phone and since I was not expecting that, so I spoke in Cantonese first. The background was extremely noisy so I guessed he couldn't hear me properly, so he abruptly asked someone else to take the line. The lady was very helpful. Things went smoothly and then towards the end of the conversation, I asked
I called last night to try to advance my booking to 12 noon, booking of which was made some 2 weeks ago for a birthday celebration.
There was this jerk with strange accent answered the phone and since I was not expecting that, so I spoke in Cantonese first. The background was extremely noisy so I guessed he couldn't hear me properly, so he abruptly asked someone else to take the line. The lady was very helpful. Things went smoothly and then towards the end of the conversation, I asked again if the restaurant will be opened by then. She then realized that it was not possible, reason being that the restaurant needed to take delivery of imported food on that day and that they won’t open till 1 pm. I then pleaded her if we could just sit and chat till they were ready for taking orders as this was a long planned get-together. She laughed a little and lowered her voice and asked if we really wouldn’t mind as it would be extremely chaotic. Before I could answer, the phone was snatched off and that jerk started bombarding (guess he must understand Cantonese and had been eavesdropping) for more than 40 seconds, saying that on that day, they have tons of food coming in and the restaurant won’t open till 1 pm and if I can’t make it, then change the date or don’t come. He ended this sing-song with a very rude ‘do you understand?’
Since I am a civilised person, I did not even raise my voice, I said I understand what he was talking all along, what I do not understand is his attitude.
You know what that jerk said, then don't come, there are thousands of restaurants around, we are perfectly OK that you cancel your booking. It was so outrageous that the only word I found was 'sure', and before I knew it, he just hanged up on me!
I begin to pity that nice lady because I am afraid she’d be scolded harshly afterwards for wasting time talking to a nobody like me for 3 mins. Now I even understand why she dropped her voice despite the place was so noisy.
UNBELIEVABLE! He is absolutely right –there are indeed many good restaurants in town and I have been to some top and stylish restaurants with excellent food, to name a few, like Amber, Zuma, Caprice, Petrus, Spoon, The Steakhouse, Chez Patrick, Robuchon in Macau …. none of which offered such AMAZING service!! Later, I heard that he is both the boss and chef –with such attitude and temperament, the food he makes would definitely be awful and substandard. I decide to share this with those who plan to go - they might need to sum up their courage to face up to similar challenge and humiliation I experienced some time ago.
While I understand on hindsight that our presence would cause immense inconvenience to the staff and restaurant, but what I tried to find out was whether there was a possibility of letting us to come early while they work at the kitchen –surely if it is not convenient, we won’t insist. We would not have known how the restaurant operates (we are not the staff) so we think we deserve a better treatment of being explained to instead of being shouted at.
My conclusion : this is a place where snobs go –don’t think he dares yelling to the celebrities and bigshots ....
张贴