PHI Coffee & Pancake (太古城道)

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Item: PHI Coffee & Pancake (太古城道)
Rating: 3
Author: jenliky

283 食记

味道

环境

服务

卫生

抵食

8230

太古

$51-100

西式 All Day Breakfast 咖啡店

215

条款及细则:
餐厅:	PHI Coffee & Pancake (太古城道)
优惠:	于此国泰伙伴餐厅用餐赚里 ! 国泰会员于伙伴餐厅消费可赚高达HKD4 = 2里数。受有关条款约束。
立即加入国泰会员计划，今日开始累积里数！
国泰会员每次可赚取「亚洲万里通」里数之消费额上限为港币10,000元。会员凡于国泰伙伴餐厅作合资格消费，每港币4元可赚取2里数。而渣打国泰Mastercard®客户凭卡消费可享每港币4元赚取2里数，包括合作伙伴餐厅合资格消费之餐膳里赏（每港币4元赚取1里数）及基本餐饮类别之合资格签账奖赏（每港币4元赚取1里数）。赚取之「亚洲万里通」里数将根据餐饮与膳食消费，包括服务费、税项及小费的总和而计算。惠顾特定推广套餐或不可赚取「亚洲万里通」里数。请预先向个别「赚里餐厅」查询。赚取的「亚洲万里通」里数将于认可餐膳消费交易后10个工作天内存入会员的账户。

须受其他国泰条款及细则约束。

jenliky

等级1

This wasn’t the first time I dined at Phi in Taikoo. Just on April 26, I had the best experience there—Great service, new dinner set menu that came with soup, main dish, two soufflé pancakes, and a drink. Today everything changed! There’s no more set menu. I ordered an All Day Breakfast. The manager refused to replace the pancakes with soufflé pancakes. Her reasoning was that each batch of batter makes 3 soufflé pancakes so they can’t make 2 for me even if I paid for them. (What happened just last week then when I just got 2 soufflé pancakes that came with the dinner set?) Okay, fine. So I ordered the dish and WAITED FOR NEARLY 20 mins. No food! The manager said the reason for the delay is that the chef broke the eggs and need to cook again… really!? That took another 5 minutes. Finally my meal came. No apologies whatsoever. The food was good. But as I ate, I witnessed the waitress opened a bag of chips, pulled down her mask and ate. Meanwhile she kept chitchatting with the manager and had so much fun not serving tables. The other waiter was playing with his phone and was reluctant to serve. Finally an old couple came by and asked the servers whether there’s tea set. The manager handed the elderly the a la cart menu, saying that there’s no set and went outside to talk on the phone. The old man was upset and left. I was very upset seeing all these. I finished my food, stacked up utensils on the plate, and waited for the check. None of the servers looked at my direction. They were either talking to one another or on their mobile phones. They simply decided not to serve! I don’t think they deserve that 10% service charge. The manager should be fired because the entire crew was so much more professional last week. I have no idea what happened.