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2008-08-27
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If you like to be treated with trashy customer service, Da Domenico is definintely number one choice in HK. I have been treated with poor servivce at various restaurants before but Da Domenico's service is beyond "the absence of" but more like "I'm a snob and I don't exactly care about your business" level.Originally I wanted to book a table for ten for my cousins' bridal shower dinner. I made a call to the restaurant and a man picked up. I started my conversation of booking in Cantonese asking
Originally I wanted to book a table for ten for my cousins' bridal shower dinner. I made a call to the restaurant and a man picked up. I started my conversation of booking in Cantonese asking for rsvp on Sep 3, and he replied me in English "so you want Sep 3rd the Wed." I was a little shocked as in why he'd respond in English when I conversed in Chinese, thought it was a little unprofessional but went with the flow and continued the conversation in English. When I mentioned I need to book a table for ten, he immediately said we don't cater to parties of ten. I asked if they were full house that night, he replied no but he doesn't want to end up losing business b/c we don't show up. He explained it has happened numerous times before where customers cancelled last minute without calling in and they lose business. I understand their situation and since I'm 100% confirmed I suggested idea of making a non-refundable deposit which will guarantee my attendance. He objected again saying that he can't do that his business will close down and he doesn't need our table of ten b/c he has alot of close repeat customers that come in everyweek anyhow. I was very offended by his rude reply and it sounded more like "who cares about catering to your table when I have my own repeat customers anyhow". I was furious and said to him I'm outraged at the customer service level I'm getting from a renown restaurant like Da Domenico. He then replied with " we are just a small restauarnt and we are very very poor." Honestly, poor is the last word one would use to describe Da Domenico when they are known to be expensive and hosts celeb/upper class diners. He then said to me "go find another restauarnt and what do you want from me...hangup!" I was just speechless when he told me to hang up and still cannot understand how they manage to operate on such service levels. I assume they offer great customer service to their own circle of known customers but not to any new diners who are up for tasting of their food. Truly no comment but to be extremely disappointed in Da Domenico.
张贴